They started where almost everyone starts, selling other people's products for a cut, which teaches how attention is bought and how fast a good margin disappears. Then they built brands of their own, and learned the part nobody films: suppliers who miss a production run, stock in the wrong country, freight, customs, returns.
Most online stores are not killed by bad advertising. They are killed here, quietly, a few months after the launch everyone celebrated.
Since then they have hired and led the teams that do this work, and they still run stores of their own. Take a call with us and you speak to the people who will do the work, not to an account manager passing your questions along.